Uhip doesn't do exchanges. If you want to do an exchange please follow the instructions for making a return.
Did you change your mind? You can return your order within 14 days from pick up. The returns are free of charge for all our customers within EU*. Before you send anything back to us please fill out the form about the return. Please make sure that the number of your case is in the parcel you send back to us.
*When using the return label that came with your parcel.
Follow these steps
Don’t you worry! You have 14 days from the date of delivery to return product(s) you bought on uhipwear.com. It's free of charge if you live within EU.
A Few Easy Steps:
- Register a case, remember to save the ticket number.
- Pack all product(s) that you wish to return and the packing slip with your case number in a bag. Please ensure that all items are in their original packaging with the swinging tags attached.
- Attach the prepaid* shipping label** to the parcel and please make sure to remove or cover any old shipping labels from the bag.
- Simply drop off the parcel at any UPS Access Point or DHL Service Point or contact UPS or DHL to schedule a pick-up.
Done! Now lean back and relax. We will notify you via email once your return is received at our warehouse. From receipt of this email, it will take up to 10 working days until the money will show in your bank account.
Two-Way Open Zipper
A small guide of how to handle our two-way open zipper
- Pull the upper slider down, until it touches the bottom slider.
- Insert the separable pin to the very bottom of the bottom slider. (Incomplete insertion may cause problems.)
- Pull the upper slider up with your hand.
- Pull the slider down completely, until it touches the bottom slider.
- Gently pull out the separable pin with your hand.
Do you have any questions?