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Exchange or return

Information about how you make an exchange or return a product

Exchange

Do you need to change size or want to change colour? If you want to do an exchange please follow the instructions for making a return. When the registration is fulfilled you'll get a code for free shipping valid for 48 hours.

Return

Did you change your mind? You can return your order within 14 days from pick up. The returns are free of charge for all our customers within EU*. Before you send anything back to us please fill out the form about the return. Please make sure that the number of your case is in the parcel you send back to us.

*When using the return label that came with your parcel.

Complaint

If you experience any problems with your Uhip garment, we would like to be the first to know! Please fill out this form.

Follow these steps

Don’t you worry! You have 14 days from the date of delivery to return product(s) you bought on uhipwear.com. It's free of charge if you live within EU.

A Few Easy Steps:

  1. Register a case, remember to save the ticket number.
  2. Pack all product(s) that you wish to return and the packing slip with your case number in a bag. Please ensure that all items are in their original packaging with the swinging tags attached.
  3. Attach the prepaid* shipping label** to the parcel and please make sure to remove or cover any old shipping labels from the bag.
  4. Simply drop off the parcel at any UPS Access Point or DHL Service Point or contact UPS or DHL to schedule a pick-up.

* For customers within the EU.
** For customers outside the EU please contact UPS or DHL for information how to send the parcel to us. The address is Uhipwear, Centralvägen 35 D, 183 57 Täby, Sweden.

Done! Now lean back and relax. We will notify you via email once your return is received at our warehouse. From receipt of this email, it will take approximately 10 workdays until the money will show in your bank account.

Do you want to reclaim a UHip product? Please fill out the form

Have any questions?