Frequently asked questions and answers

  • Do you ship to my country?

    We ship worldwide on uhipwear.com and uhipwear.de.

    At this time it's not possible to ship outside Sweden if you place an order on uhip.se.

  • I haven't got a order confirmation email

    If you haven't received an order confirmation, we ask you to check your spam. If you can't find it there, please get in touch with us.

  • When will my order ship?

    All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse.

  • All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse.

    If you haven't received an email with shipping information within a week, we ask you to check your spam.

    If you haven't heard from us within a week, please get in touch with us.

  • How do I return a product?

    You have 14 days from the date of pick up to return product(s) you bought on uhip.se/uhipwear.com/uhipwear.de free of charge*.

    We will notify you via email once your return is received at our warehouse. From receipt of this email, it will take 1-5 workdays until the money will show in your bank account/your invoice is adjusted.

    *When using the prepaid label that came in your parcel.

  • How do I exchange a product?

    At this time Uhip is unable to offer exchanges.

    For now, you may return your original item and place a new order for the item you’d like instead. We are sorry for any inconvenience this may cause.