Complain about a used garment
To complain about a used garment, you have to register an errand, answer a few questions and upload a picture; it only takes a few minutes. If you purchased in our webshop, you need your order number. In other cases, you can leave the field for the order number blank and register an errand anyway.
Once we receive your errand, we will get back to you as soon as we can. Generally within 2-5 working days. During high season, promotions and holidays, the process for complaints can take about 14 days.
Register an errand