As soon as you notice that something is wrong with your purchased Uhip product, please contact us by filling out this form. We do our best to handle your complaint as quickly as possible, normally we will get back to you within 2-5 working days.
Complain about an older garment
To complain about a used garment you have to register an errand where you answer a few questions and upload a picture, it only takes a few minutes. If you made the purchase in our webshop you need your order number. In other cases, you can leave the field for the order number blank and register an errand anyway.
Once we receive your errand, we will get back to you as soon as we can. Normally within 2-5 working days.
Complain about a new unused garment
Register an errand about a return. Type your order number and enter the reason "complaint". Then make a return with the return label you received in your package. It is important that you write the case number and that there is a complaint on the packing slip that you send within the package. You will then order a new garment in our webshop. As soon as we receive the defective garment, we will credit your invoice.