Return a product

Did you change your mind? You can return your order within 14 days from pick up. The returns are free of charge* for all our customers. Before you send anything back to us please make sure to fill out the information on the packing slip and put it back in the parcel you send back to us.

Notice! The cost of the original shipment will not be refunded.

*When using the return label that came with your parcel.

Follow these steps

Don’t you worry! You have 14 days from the date of delivery to return the product(s) you bought.

A Few Easy Steps:

  • Fill out the information on the packing slip and pack the product(s) you want to return. Please ensure that all items are in their original packaging with the hangtags attached. Remember to put the packing slip in the bag together with the product(s). 
  • Attach the prepaid shipping label to the parcel and please make sure to remove or cover any old shipping labels from the bag.
  • Simply drop off the parcel at any DHL or UPS Access Point or contact DHL or UPS to schedule a pick-up.

 

Done! Now lean back and relax. We will notify you via email once your return is received at our warehouse. It will take up to 10 working days until the money will show in your bank account.