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Terms & conditions

General

These Terms & Conditions shall apply to all sales through Uhipwear AB and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Uhipwear AB, unless approved in writing by an authorized representative of Uhipwear AB.

Price and Payment

Every product is shown including VAT for the customers within EU and excluding VAT for other countries. If you live outside the EU you will pay the taxes and fees according to your country's regulations.

Delivery

The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual products.

In case Uhipwear has reason to question buyer's solvency or ability to pay for delivered products, Uhipwear have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Uhipwear.

Unclaimed packages

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products

For EU customers returning a product is to be done on our expense, using the pre paid label. Returned products are to be sent as letters or postal packages. Read more about return and exchange. 

Return Policy

Uhipwear's return period is 14 days.

Uhipwear shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. Customers living outside the EU are oblige to pay for the return delivery of the product. Uhipwear will pay to send replacement products.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day Uhipwear have informed you about the product.

You do not qualify for our return policy if:

  • Due to the physical nature of the service, it is not returnable.
  • The seal of authentication of the product has been broken/opened.

When returning a product:

  • You are obliged to keep the product in the same condition as when delivered.
  • You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

Guarantees and Services

All of our products have a 1 year warranty and a 3 year reclamation right according to the Swedish law called “konsumentköplagen”. The product warranty covers manufacturing defects. If you have purchased a defected product, in accordance with Konsumentköplagen, you are entitled a free repair, a product replacement or cancellation of the purchase and monitory reimbursment. Your order confirmation or receipt is valid as the warranty.

Although Konsumentköplagen doesn't include business to business purchases, Uhipwear give the retailers the same rights as a consumer.

Privacy Policy

When ordering a product you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Uhipwear's privacy policy in order to fulfill our agreement to you as our customer. Read Uhipwear's privacy policy

Force Majeure

Uhipwear is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.

Also read at EU's website for Online Dispute Resolution http://ec.europa.eu/odr.